General terms of sale
Bookings made through third parties (booking offices, Airbnb, Booking.com, etc.), will be governed by that third party’s General Terms of Sale and not those of the accommodation owner. The owner’s General Terms of Sale must then be understood and applied as the General Rental Terms.
Legal nature of the contract
The contract is subject to the status of the furnished holiday accommodation. Accommodation rentals are on a temporary basis only. Rented accommodation may not be used as a principal or secondary residence.
The occupant may not engage in any commercial or professional activity whatsoever on the property unless agreed with the owner.
The occupant may not claim any of the legal provisions applicable to residential leases, particular with regard to the statutory right of security of tenure.
In the event that illegal or harmful activities are suspected or observed in or around the neighbourhood (disregard for heath and safety, noise pollution, aggressive behaviour, etc.), the owner reserves the right to cancel the reservation unconditionally. In this event, no refunds will be given.
The occupant who accepts the agreement, valid for a duration determined by the reservation, will not be able to claim any right of security of tenure under any circumstances upon expiry of the initial contracted period.
Arrival and departure
Arrivals are from 16:00 and departures before 10:00.
State of the accommodation
The accommodation contains crockery, furniture, bedding, electrical appliances, etc., all of which are clean and in good working order.
On arrival, the occupant must check that the accommodation is in good condition and that the domestic and sanitary appliances are in good working order. All facilities are in good working order and any complaint in this regard must be made by the occupant within 24 hours of their arrival in the property. Complaints made outside of this time will not be accepted. If no complaints are received, the accommodation will be deemed to be in good working order and the inventory of fixtures and fittings will be deemed to be accurate.
The owner is responsible for cleaning the property during normal use. Should the accommodation be subject to improper use or require additional or extra cleaning, there will be a charge of €25 per hour payable by the occupant.
Any presence of smell of cigarettes, electronic vaping or vapour will be charged €50.
When the occupant leaves the property, the owner or their representative will perform an inventory and check the cleanliness of the accommodation. The occupant is responsible for any broken or damaged items and any damage caused to the amenities or the accommodation in general during their stay. The owner is entitled to claim from the occupant the full cost of replacing any items, furniture or equipment that may be broken, cracked, chipped, stained, missing or damaged or whose wear and tear would exceed what is considered normal for the duration of the rental period; as well as the cost of cleaning soiled duvets and compensation for damage of any kind to curtains, walls, ceilings, carpets, floors, windows, sofas, bedding, appliances, pans, the terrace, etc..
The occupant hereby agrees to reimburse the owner upon presentation of the relevant receipts by the owner.
Use of the premises
The occupant must use the rented accommodation respectfully and in accordance with the agreed purpose thereof.
The occupant hereby agrees that they themselves will occupy the premises, that they will not exceed the maximum occupancy, and that the accommodation will be treated with the utmost respect. The occupant shall ensure that the neighbourhood is not disturbed.
The occupant hereby agrees to read and uphold all house rules (no smoking inside, no parties, no pets, etc.).
Under no circumstances may the rental agreement between the parties be transferred, even in part, to third parties, whether natural persons or legal entities, without the written agreement of the owner. Any breach of this last clause may result in the immediate termination of the rental agreement without the possibility of reimbursement to the occupant.
The occupant may not refuse the inspection of the accommodation when this is requested by the owner or their representative.
The number of occupants may not exceed the capacity indicated on the website https://coronell-denvila.com/es or the various booking platforms.
The number of occupants actually present in the accommodation must be as indicated in the contract. Any breach of this clause may result in the immediate termination of the rental agreement without the possibility of reimbursement to the occupant.
For hygienic reasons and to prevent potential allergies, animals are not permitted in the building.
Any breach of this clause may result in the immediate termination of the rental agreement without the possibility of reimbursement to the occupant.
The occupant is responsible for any damage or deterioration he may cause and for any loss of equipment.
The occupant hereby agrees to provide adequate insurance to cover rental risks (fire, water damage, etc.), personal injury, as well as any damage of any kind for which the occupant may be held liable.
The occupant hereby declares that they have subscribed to a personal liability insurance covering the duration of their holiday and holiday rental. The owner may require a certificate of insurance or, failing this, a declaration on honour. Failure to arrange adequate insurance cover will give rise to damages.
The owner hereby agrees to insure the property against rental risks on behalf of the occupant, who is obliged to notify the owner within 24 hours of any damage to the property, any related buildings or to the contents thereof.
The owner cannot be held responsible for any damage to or theft of personal belongings either in the accommodation or the outside areas.
The owner cannot be held responsible for unforeseen circumstances relating to force majeure or problems that disrupt, interrupt or prevent a guest’s stay.
Guests under the age of 18 are under the sole and complete responsibility of their parents/guardians throughout their stay.
Occupants must not enter areas marked as private.
Cancellation by the occupant
Amendments: if the occupant wishes to amend their reservation after it has been confirmed, the owner will do their best to accommodate the request. If the request cannot be granted, the occupant may request cancellation of the booking, subject to the cancellation terms set out below.
Cancellation before arrival: the owner must be notified of any cancellation by email.
Cancellation less than 24 hours prior to the start of the reservation: no refund of deposit or balance.
If the booker does not arrive up within 24 hours of the stated arrival date, the contract will become null and void and the owner may reallocate the accommodation. No refund of deposit or balance.
If the stay is cut short, no refund will be given for the remainder of the booking.
Cancellation by the owner
The owner will issue a full refund of all sums paid.
Complaints and disputes
Any complaint during the occupant’s stay must be reported immediately to the owner or their representative so that the issue can be resolved as quickly as possible. In the event urgent repairs are required to the accommodation during the reservation, the occupant may not claim any compensation in this respect.
Complaints relating to the state of repair of the accommodation or the inventory must be made in writing within 24 hours of arrival. The owner and occupant must endeavour to reach an amicable settlement. The occupant may refer other disputes to a representative body. There is no imposed time limit for this. Any claim relating to the rental of the accommodation will be handled by the competent court. The rental contract is subject to French law.